Maintaining a Cohesive Multi-generational Workforce
To manage a multigenerational team, you need to understand the diversity of your employees and apply various strategies to divert conflict between them. If you tap into the potential of this multigeneration diversity, you’ll create a more productive, collaborative, and innovative work environment.
In this course, you’ll learn about differences in approaches to work and communication between the main demographic generations: Baby Boomer, Gen X, and Millennial, also known as Gen Y. You’ll also learn strategies to manage your team in a way that ensures team members of each generation feel included, respected, and supported.
Additionally, you’ll learn how to implement a mentoring program that takes advantage of the varying experiences and perspectives of multigenerational employees.Â
40 Minutes
- Match typical work ethic attributes to the various generations in the workforce
- Match attributes of communication styles to each generation in the workforce
- Match generations making up the workforce to their expectations of authority
- Match types of learning and information gathering to the generations in the workforce
- Recognize strategies related to flexibility and choice when managing a multigenerational team
- Recognize strategies related to inclusivity and cohesion when managing a multigenerational team
- Identify the steps to implement a mentoring program in a multigenerational work environment
Managing Multigenerational Employees
Many influences have shaped the lives and work experiences of various generations, namely the Baby Boomer, Gen X, Millennial (or Gen Y), and Gen Z generations. Because each generation has its own distinct attitudes, priorities, needs, and work habits, managers can get the best from a multigenerational workforce by using strategies that recognize the differences.
In this course, you’ll learn about the best practices and successful techniques for managing these multigenerational employees in the workplace. You’ll also explore methods for overcoming multigeneration challenges such as ageism and stereotypes to ensure that all employees feel respected and can make a positive contribution to your organization.Â
40 Minuets
- Match the generations with key events that helped shape their attitudes and behaviors
- Match management strategies to Baby Boomer employees’ needs and expectations
- Match management strategies to Generation X employees’ needs and expectations
- Match management strategies to Millennial employees’ needs and expectations
- Recognize the benefits of managing Millennials effectively
- Match management strategies to Generation Z employees’ needs and expectations.
Being an Effective Manager When Times Are Tough
Most companies will eventually face tough times, and it’s during these times that your role as a manager is vital. The employees you manage will depend on your leadership to help see them through, and shying away from tough conversations may only make the situation worse.
In this course, you’ll learn specific strategies for weathering difficult times, including ways to reduce costs, how to hold difficult conversations with employees and secure their support, and what alternatives to consider before laying off staff.
For when there’s no other choice, you’ll learn how best to plan and implement staff reductions, and how to deliver the difficult message. You’ll also learn about opportunities you can use to strengthen your organization during difficult times.Â
40 Minutes
- Recognize strategies for responding to difficult times
- Recognize how to win employee buy-in to reduce costs during difficult times
- Recognize measures to reduce staff-related costs, as an alternative to staff layoffs
- Recognize ways to restructure work as an alternative to staff layoffs
- Recognize the appropriate steps for planning staff layoffs and deciding who to lay off
- Recognize appropriate ways to communicate layoff decisions to employees
- Recognize opportunities for strengthening an organization during difficult time
Managing Motivation during Organizational Change
A key challenge for managers is motivating and engaging employees during times of organizational change. To survive and grow in volatile markets, organizations have to embrace change; they have to innovate and adapt.
However, because change involves uncertainty, it’s stressful, and it can impact employee motivation and productivity – just at a time when an organization needs everyone to pull together and give their best efforts.
In this course, you’ll learn change management techniques to help you recognize and manage employee stress, as well as your own stress, during periods of change. You’ll also learn about common reactions to change, and strategies for managing change to enable you to engage, motivate, and support employees.Â
40 Minutes
- Recognize common signs of stress in employees
- Identify examples of time management techniques that managers can use to manage their own stress
- Recognize strategies for reducing employee stress during times of organizational change
- Recognize ways to focus on employee motivation and be an example during times of change
- Recognize ways to communicate with employees and foster a good organizational culture during times of change
- Support employees during difficult times by acknowledging their experiences
- Support employees during difficult times by allowing them to react
How to Manage Difficult Conversations
For managers, difficult conversations can be immensely stressful. Handled the wrong way, this kind of conversation can also damage your work relationships and leave you feeling unsure of your abilities. However, with the right preparation and mindset, you can make sure that you communicate difficult news with tact and diplomacy.
In this course, you’ll learn some basic guidelines about when and where to initiate difficult conversations, and useful steps for managing the associated stress. You’ll learn how to prepare for a difficult conversation using a four-step process, so that you’re confident and can make the conversation as constructive and diplomatic as possible. Finally, you’ll learn how to demonstrate that you have the right mindset when communicating bad news to an employee.Â
50 Minutes
- Identify guidelines on when it’s appropriate to have a difficult conversation
- Identify four steps for managing the stress of a difficult conversation
- Identify examples of how to analyze the facts when preparing for a difficult conversation
- Recognize examples of how to analyze emotions when preparing for a difficult conversation
- Recognize methods for identifying your goal and planning a difficult conversation
- Recognize ways to demonstrate the appropriate mindset during a difficult conversation
- Use techniques for handling difficult conversations
Choosing and Preparing Your Delegate
As a manager, it’s all too easy to become inundated with various demands on your time, such as meetings, reports, and e-mails. To manage your time more effectively, you’ll need to delegate some of your tasks.
Delegating work not only frees you up for other tasks, it also motivates your team by showing that you trust them with key responsibilities.
In this course, you’ll learn about different delegation styles and fundamentals. You’ll explore methods for preparing and launching a delegation. And you’ll also learn how to educate, direct, and authorize delegates appropriately.Â
50 Minutes
- Recognize the impact of different delegation styles
- Recognize the kinds of tasks that should be delegated
- Delegate tasks to the right people
- Consider key factors when preparing to delegate a task
- Recognize strategies for effective communication of an assignment to a delegate
- Recognize how to effectively educate and authorize a delegate
- Understand how to delegate the right tasks to the right people
Getting What You Expect from Your Delegate
Good delegation results depend on the right level of supervision.
In this course, you’ll learn how to supervise and motivate your delegates. You’ll also learn how to respond when things go wrong and provide constructive criticism.Â
40 Minutes
- Recognize appropriate actions to take to follow up on a delegated task
- Recall actions that motivate a delegate
- Identify demotivating actions that should be avoided
- Respond appropriately to bad results from delegation
- Deliver constructive criticism to improve performance
- Use appropriate supervision and feedback techniques to enhance a delegate’s performance
Taking Your Team to the Next Level with Delegation
When delegation is working for your team, how can you take it to the next level?
In this course, you’ll explore levels of responsibility you can delegate to further team development. You’ll also learn how to improve your delegation skills.Â
30 Minutes
- Delegate a task to a person in a way that develops them
- Delegate in a way that develops an employee
- Recognize tactics for avoiding delegation risks
- Review your delegation performance in a structured way
- Get feedback from others to help develop your delegation technique
- Recognize how to develop your team through delegation
Taking Action to Empower Employees
The most successful business leaders know how to empower employees. Empowering employees involves giving them what they need to enable them to do their very best work.
This course will cover practical ways you can empower employees so they reach their full potential, boosting job satisfaction and organizational success.Â
30 Minutes
- Identify steps for empowering employees in ways that benefit them, your organization, and its customers
- Recognize how learning can empower employees
- Recognize ways to empower employees through knowledge sharing
- Distinguish between language that empowers employees and language that’s disempowering
- Knowledge Check: Empowering Employees
Strategies for Managing Technical Teams
Effective team leadership in the dynamic technology field is integral to business success, but managing technical teams has unique hurdles.
In this course, you’ll learn what the hurdles are when working on a team and managing teams in the technology field. You’ll cover the qualities of a tech manager, and tips to manage tech teamwork to encourage effective collaboration.Â
30 Minutes
- Recognize differentiating attributes of the tech industry
- Identify the characteristics ascribed to effective technical team leaders
- Recognize methods to manage a technical team effectively
- Recognize techniques that bridge the gap between technical teams and their non-technical managers
- Identify techniques for effective management of geographically and culturally diverse teams
- Knowledge Check: Cultivating Tech Team Management Skills
Coaching Techniques That Inspire Coaches to Action
Successful businesses see the development of talent as an essential activity.
This course identifies how coaching helps professional growth, how to develop relationships with coaches, assess their needs, and create goals to meet them.Â
40 Minutes
- Identify ways that coaching helps individuals achieve professional success
- Recognize qualities to determine a candidate’s suitability for coaching
- Recognize steps for assessing and addressing gaps in the coachee’s performance and career performance
- Identify the elements of establishing an effective rapport in coaching sessions
- Identify the elements of effective questioning and listening in coaching sessions
- Knowledge Check: Establishing Coaching Relationships
- Reflect on what you’ve learned
Keeping Your Coachee Committed and Accountable
Productive coaching is essential to the professional development.
In this course, you’ll learn actions for gaining commitment from coachees, measuring their progress, and how to recognize when they’re ready to move forward on their own.Â
30 Minutes
- Identify actions that help build commitment for the coaching process
- Identify steps to assess a coachee’s progress
- Recognize best practices for helping a coachee overcome obstacles to success
- Recognize actions that indicate coaching success is sustainable
- Knowledge Check: Going from Commitment to Conclusion
- Reflect on what you’ve learned
