Listening Even When it's Difficult to Listen
Successful people are generally excellent listeners. They’re able to give others their full attention so that they can understand their needs and ask the right questions, even in difficult or stressful situations.
They can also use their listening skills effectively to communicate their own goals and to build strong relationships with others.
In this course, you’ll learn common misconceptions about listening, how to hone your listening skills, and what to do when you encounter roadblocks to actively listening. You’ll also learn how being receptive to what others are saying can go a long way to breaking down the barriers to clear communication.
50 Minutes
- Identify common misconceptions about listening
- Recognize how to use tools to be an effective listener
- Identify how to remove distractions that interfere with effective listening
- Classify the types of thoughts and emotions that can jeopardize effective listening
- Recognize how to avoid conversation-killing statements that listeners say
- Identify techniques for listening effectively despite boredom
- Use techniques to listen effectively and overcome roadblocks to effective listening
- Reflect on what you’ve learned
Using Active Listening in Workplace Situations
Active listening skills are used by professionals in a wide range of occupations to enhance their work. In this course, you’ll learn listening skills that can help in the workplace, and techniques for becoming an effective active listener.
0.6 Hours
- Recognize skills that demonstrate attentive listening
- Identify skills that draw out thoughts and emotions
- Determine if the skills for ensuring accuracy in listening were appropriately applied in a scenario
- Use methods for engaging evasive speakers
- Identify best practices for handling emotion
- Apply active listening best practices to sales and negotiations in a scenario
- Use techniques to actively listen in any situation, even challenging ones
- Reflect on what you’ve learned
The First Steps in Negotiating
In the business environment, one of the most prized skills is the art of negotiation. Whether it’s agreeing prices with suppliers, setting deadlines with clients, or getting a raise from a manager, strong negotiation skills are a must, and are often the deciding factor between success and failure.
In this course, you’ll learn how to sharpen your negotiating skills through effective preparation and by focusing on the important issues at hand.
You’ll explore the tools that will help you communicate for success. You’ll also learn common best practices for countering ineffective negotiation techniques, and for overcoming negotiation challenges.
40 Minutes
- Identify approaches that help you prepare for a successful negotiation
- Recognize the impact of various communication practices on a negotiation
- Recognize recommended practices for negotiating
- Identify approaches that are not effective when negotiating
- Identify how to respond effectively to tricks or challenges from the other party
- Use methods to negotiate effectively
Negotiating the Best Solution
Negotiation is not a game where the “winner takes it all” – it’s a relationship-building process where those involved try to understand each other’s needs and think creatively about solutions. Central to this process are effective negotiating skills.
In this course, you’ll learn how to build and maintain trust so you can find common ground with the other party. You’ll hone your negotiation skills by exploring how people with different personality types may react during negotiations.
You’ll also learn how to manage emotions and interests, facilitate agreements, and overcome continued resistance. Finally, you’ll learn how to close a negotiation so that all parties involved are satisfied.
50 Minutes
- Recognize examples of ways to increase the level of trust your negotiating counterpart has in you
- Identify your counterpart’s negotiating personality
- Recognize strategic approaches to emotions and interests in an negotiation
- Identify tactics for facilitating agreement by offering and modifying options
- Recognize strategies for gaining agreement despite a counterpart’s resistance
- Take appropriate action to close a deal
- Use strategies to identify who you’re negotiating with and reach an effective agreement
Navigating Your Own Emotions
In the workplace, emotions can often run high; sometimes, they can cause you to say or do things that you may later regret. But the only person responsible for your emotions is you; you own them. That’s why developing emotional intelligence is so crucial in protecting your professional reputation.
In this course, you’ll learn how to manage your emotional IQ, or EQ, in order to handle difficult situations more effectively. You’ll explore the science behind emotion, self-management techniques, as well as methods for recovering from emotional hijackings.
You’ll also learn different strategies for building emotional intelligence, such as taking ownership of your emotions, becoming emotionally self-aware, and identifying emotions.
50 Minutes
- Identify examples of emotions, feelings, and moods
- Recognize actions and characteristics associated with emotional self-awareness
- Identify behaviors that can be practiced to cultivate emotional self-awareness
- Recognize the chain of events leading to an emotional response
- Recognize examples of properly applied self-management techniques
- Identify appropriate self-management techniques to use in an emotionally charged situation
- Use self-awareness and self-management strategies to deal with emotional responses
Navigating Other People's Emotions
Organizational and interpersonal dynamics, along with high pressure situations, can sometimes cause others to behave unprofessionally. The way you react to their behavior can have a lasting effect on your future relationships.
But, by building emotional intelligence, or emotional IQ, you can ensure that you’ll be able to understand and acknowledge other people’s emotions, and maintain strong relationships with them.
In this course, you’ll learn how to recognize emotional awareness in, actively listen to, and empathize with others by developing emotional intelligence, also known as EQ. You’ll also discover how to apply organizational awareness and empathy to enhance your workplace relationships.
40 Minutes
- Identify work activities that rely on emotional awareness
- Identify the characteristics of emotional awareness in others
- Recognize emotionally intelligent strategies for making contact with and observing a speaker
- Identify the use of emotionally intelligent skills of acknowledging and affirming
- Respond to another person with empathy
- Use emotional intelligence to become aware of the emotions of others
Navigating the Workplace with Emotional Intelligence
Any organization, regardless of its size, industry or location, is made up of people – people who interact on a daily basis, and not always without incident.
Developing emotional intelligence within the organization is a key factor in ensuring that these relationships run smoothly. This is especially true of leaders, who must provide an example of how to behave in group settings.
In this course, you’ll learn how building emotional intelligence, or EQ, can improve team or group interactions.
You’ll also explore the role of emotional IQ in workplace activities, conflict and stress management, as well as employee influence and engagement
40 Minutes
- Recognize uses for emotional intelligence in the workplace
- Manage conflict using emotional intelligence
- Recognize how to manage stress using emotional intelligence
- Recognize traits of an emotionally intelligent influencer
- Use emotional intelligence to increase team effectiveness
- Recognize how to participate in and lead emotionally intelligent teams
