Assessing Your Organization's Risks
Risk is a fact of life for businesses and one that will never just go away. But before you can start managing risk, you need to be able to assess a risk – as well as its probability – in order to create a strategic plan that will enable you to avoid or mitigate its potential negative impact.
In this course, you’ll learn some common techniques for assessing risk, including opportunity assessment, and threat assessment using FMEA – failure mode and effects analysis.
50 Minutes
- Identify the key concepts in assessing risks
- Distinguish between common techniques to assess opportunities and those to assess threats
- Recognize techniques to assess both opportunities and threats together
- Identify questions to ask when performing an assessment of opportunities
- Recall the steps in assigning rankings during a threat assessment
- Sequence the steps to take in calculating the RPN and prioritizing risks
- Recognize methods for performing a risk assessment
Becoming a Successful Collaborator
When organizations are recruiting, one of the top skills they look for in a candidate is their ability to collaborate. Today’s hiring managers know that collaboration leads to improved problem-solving, increased productivity and promotes interconnected team members who share expertise and learn from one another. Defining collaboration is tricky because it means different things across industries, departments and roles.
In this course you’ll learn about the meaning of collaboration, the concept of teaming in collaboration, and best practices for being a good team member and for being a successful collaborator. You’ll examine conflict management styles to determine which one is yours, and the impact on your team.
50 Minutes
- Apply techniques to be a successful collaborator
- Identify characteristics of collaboration
- Recognize characteristics that help you be a better collaborator
- Recognize characteristics of good team members
- Identify the characteristics of teaming
- Recognize the different work styles of collaborators
- Knowledge Check: Becoming a Successful Collaborator
Business Continuity Programs
Whether it is a natural disaster that sweeps through your city, a computer virus that destroys vital electronic information or a pandemic that limits employee mobility, businesses need to be able to recover their services and operations as soon as possible if such a disaster does occur.
A Business Continuity Program involves planning the recovery of operations through business continuity planning (BCP) when confronted with adverse events such as pandemic, natural disasters, technological failures, human error, and terrorism.
10 Minutes
- Business Continuity Programs
Cisco Webex Meetings: Organizing & Hosting Meetings
1.1 Hours
- Quickly organize a WebEx meeting
- Use the advanced scheduler to plan a WebEx meeting
- Manage your schedule in WebEx
- Create a WebEx meeting template
- Join a WebEx meeting
- Create an instant WebEx meeting
- Discover the Webex meeting interface
- Use the instant messenger in Webex
- Manage participants in Webex
- Change a participant’s status in Webex
- Manage the audio and video options for Webex
- Configure the Webex meeting room
- Manage your Webex meetings
Cisco Webex Teams: Using the Collaboration Tools
As well as standard messaging, Webex Teams also features great collaboration tools for moving from simple text-based chat to full-scale meetings and visual interactions with your team members.
Find out how to schedule and join meetings from Webex Teams, and create rich, collaborative workspaces with the whiteboard, sharing, and annotation tools.
0.6 Hours
- Access the call tool
- Make a call
- Create a new meeting
- Access the meeting tool
- Share a meeting screen during collaboration
- Annotate a snapshot during collaboration
- Create a whiteboard for collaboration
- Share a file during collaboration
Establishing Effective Virtual Teams
Building and managing teams is enough of a challenge when everyone is in the same location. Collaboration when working on a team that’s virtual requires even more commitment.
In this course, you’ll learn about teamwork and team leadership when working on a virtual team. You’ll cover remote management and tactics for communication, assessment, and meetings for virtual teams.
50 Minutes
- Describe the main areas of concern for a remote manager
- Recall guidelines for establishing relationships with team members
- List communication areas in which virtual managers need to establish team standards
- Categorize communication tools as synchronous or asynchronous
- Recall strategies for supporting and encouraging virtual team members
- Recognize guidelines for managing performance among virtual team members
- Recall guidelines for managing remote team meetings
- Recognize strategies for establishing and managing a virtual team that can work effectively together
Facing Virtual Team Challenges
Virtual teams can face the same difficulties as other teams, but also have unique challenges. In this course, you’ll learn how to handle challenges facing your team, and how to evaluate your own style.
40 Minutes
- Recall tactics for ensuring equal management of onsite and offsite team members
- List tactics for managing teamwork spread across multiple time zones
- Identify strategies for ensuring respectful treatment of all members of a diverse team
- Name approaches for avoiding and handling conflict among remote team members
- Apply strategies for overcoming communication difficulties faced by a geographically diverse team
- Recognize the importance of reflecting on your management approach
- Recognize strategies for working around typical challenges facing remote or blended teams.
Forging Ahead with Perseverance and Resilience
Business today is a complex undertaking. Accomplishing tasks an staying focused on achieving your goals requires grit and persistence. An adaptive mindset helps you focus through the distractions, information overload, demanding pace, and the accompanying stresses that can often pull you off task.
In this course, you’ll learn to develop personal resiliency, adaptability, and perseverance. You’ll explore the resources and people it takes to sustain perseverance, and you’ll discover actions to help you build a work-life balance, sharpen your focus, and foster the resilience perseverance to face and overcome setbacks.
50 Minutes
- Recognize what it takes to persevere
- Recognize examples of self-trust that support and sustain perseverance
- Choose the people to include in your circle of trust
- Recognize the characteristics of resiliency
- Use strategies for resilience to improve your perseverance
- Recognize actions that help you build balance and sharpen focus in the workplace
- Identify actions to regain resilience
- Recognize how to persevere in the face of setbacks
Google Hangouts Meet: Using Hangouts Meet on the Web
0.8 Hours
- Sign into the Google Hangouts Meet web app
- Navigate the Google Hangouts Meet web app
- Start a new meeting with the Google Hangouts Meet web app
- Invite people to your meetings on the Google Hangouts Meet web app
- Schedule a meeting via Google Calendar for your Google Hangouts Meet web app
- Join a meeting via the Google Hangouts Meet web app
- Enable and disable audio on your Google Hangouts Meet web app
- Enable and disable video on your Google Hangouts Meet web app
- Share your screen via the Google Hangouts Meet web app
- Use the chat feature of the Google Hangouts Meet web app
Join.me for Windows: Organizing, Hosting & Joining Meetings
0.6 Hours
- Start a meeting via a personal link on Join.me
- Start a meeting via a one-time code on Join.me
- Invite people during a meeting on Join.me
- Join a meeting on Join.me
- Join a meeting as a guest on Join.me
- Schedule a meeting time on Join.me
- Schedule a meeting in Join.me from a different application
- Manage your Join.me meetings
LogMeIn GoToMeeting: Organizing & Hosting Meetings
0.7 Hours
- Join and host a GoToMeeting
- Schedule a GoToMeeting
- Send a GoToMeeting instant chat message
- Speak during a GoToMeeting
- Attend a GoToMeeting video conference
- Change a GoToMeeting participant’s role
- Share your GoToMeeting screen with participants
- Highlight and annotate a GoToMeeting screenshare
- Record your GoToMeeting session
Managing in a Crisis
Effective business leadership is never more needed than during the difficult times of a company crisis. The way you handle tough conversations or deliver a difficult message can make or break the situation. It’s essential to have crisis management strategies to improve outcomes.
In this course, you’ll discover ways of managing in a crisis, including how to manage difficult conversations and crisis communications.
30 Minutes
- Recognize key initial actions to take for effective crisis management
- Recognize steps for planning crisis communications before a crisis occurs
- Identify guidelines for assembling an effective crisis communications team
- Identify the key components of an effective public response to a company crisis
- Identify the actions required to resolve and close a crisis incident
- Knowledge Check: Managing a Crisis
- Reflect on what you’ve learned
Microsoft Teams: Communicating via the App
You can communicate in several ways with other Microsoft Teams members. This 6-video course, which focuses on sending messages in Teams, begins by demonstrating how to compose and edit messages. You can send a message from any channel created in a Team, so the post will be visible for all members of that channel, and respond to specific messages within a conversation thread.
Next, take a look at the private chat option, the chat interface, and how to send and receive private messages to either one participant or to small groups of people.
In addition to one-on-one chats, you will also learn how to create and manage a group discussion. Explore how to find, send, and configure emails in a channel, and then onto managing your messages by saving, marking, and deleting them.
The course concludes by focusing on how to manage your conversations in order to stay organized, by, for example, pinning important chats and hiding chats that you no longer need in your list.
40 Minutes
- Send and edit messages
- Discover the Chat interface and send and receive private messages
- Create and maanage group chats
- Find, send and configure emails in a channel
- Save, mark and delete messages
- Manage different types of chats
Responding Effectively to Risks
The third step to take when managing risk, once you’ve identified and assessed risks to your organization, is to deal with them appropriately. Some risks may have a higher probability of becoming a reality than others, while others may have more of a negative impact. You’ll need to treat each of these types of risks differently.
This course covers how to create an effective strategy for responding to risk, such as risk exposure adjustment and contingency planning. It also outlines specific strategic plans for dealing with a risk that may be a threat or an opportunity.
40 Minutes
- Match examples of avoiding threats to the appropriate methods
- Recognize methods of transferring threats
- Identify ways of mitigating threats
- Match types of threat acceptance to examples
- Sequence the responses to opportunities
- Recognize how to effectively use contingency response strategies
- Use techniques to effectively respond to risks
Skype for Business 2016: Getting Started
With Skype for Business, you can collaborate and hold meetings or large teleconferences.
Explore the application and its interface, and discover how to add, remove, and organize contacts, and manage alerts and privacy settings.
0.6 Hours
- Open Skype for Business
- Use the Skype for Business interface
- Change your status in Skype for Business
- Add and remove contacts in Skype for Business
- Organize your contacts into groups in Skype for Business
- Manage your alerts in Skype for Business
- Manage your privacy settings in Skype for Business
