Privacy Policy

This Privacy Policy outlines how Rise & Learn Global collects, uses, discloses, and protects the personal information you provide when visiting our website or interacting with our services. As a professional HR outsourcing, training, and coaching firm based in Kenya, we are committed to protecting your privacy and complying with applicable data protection laws and regulations.

1. Who We Are

Rise & Learn Global is a trusted human capital partner providing HR outsourcing, capacity development, and coaching solutions. We serve businesses, individuals, and institutions with a focus on efficiency, professionalism, and growth. Our operations are governed by Kenyan law and guided by international best practices in data protection.

2. Scope of This Policy

This policy applies to all personal data collected through our website (www.riseandlearn.ke), digital platforms, email communications, training programs, and any other interactions with our team or services.

3. Information We Collect

We may collect both personal and non-personal information, including:

  • Full name
  • Email address
  • Phone number
  • Company or employer information
  • Job title or designation
  • Training or coaching interests
  • Billing and payment information (when applicable)
  • Browser and device data (IP address, browser type, operating system, etc.)
  • Website usage data (pages visited, session duration, referral URLs)

4. How We Collect Your Data

Your data may be collected through the following methods:

  • Contact forms or inquiry forms on our website
  • Newsletter subscription
  • Registration for training or coaching programs
  • Direct communication (email, phone, or WhatsApp)
  • Cookies and analytics tools such as Google Analytics or Facebook Pixel

5. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds

  • Consent – when you voluntarily provide data through forms or subscriptions
  • Contract – to fulfill agreements related to our services
  • Legal obligation – when required to comply with local or regulatory obligations
  • Legitimate interest – to improve our services and communicate with clients

6. How We Use Your Information

We use your personal data for purposes including but not limited to:

  • Responding to your inquiries and requests
  • Delivering HR, coaching, and training services
  • Processing payments and issuing receipts or invoices
  • Sending service updates, event invitations, or newsletters
  • Improving our website and marketing performance
  • Complying with legal or regulatory requirements

7. Marketing and Communication

We may contact you via email, SMS, or WhatsApp with information about our latest training sessions, HR services, or industry updates. You can opt-out at any time by clicking the unsubscribe link or emailing us directly.

8. Use of Cookies and Tracking Tools

We use cookies to enhance your browsing experience. Cookies help us analyze web traffic, personalize content, and measure the effectiveness of our ads. You can choose to accept or reject cookies via your browser settings.

9. Data Sharing and Third Parties

We may share your data with trusted third parties such as:

  • Payment processors (e.g., mobile money or card services)
  • Email marketing service providers (e.g., Mailchimp)
  • Website analytics services (e.g., Google Analytics)
  • Legal or government authorities if legally required

All third-party partners are contractually obligated to safeguard your information and only use it for the purposes specified by Rise & Learn Global.

10. International Data Transfers

If we transfer your data outside Kenya (e.g., cloud storage), we ensure it is protected by appropriate safeguards, such as standard contractual clauses or certified frameworks.

11. How We Protect Your Data

We take data protection seriously. Our website is secured using HTTPS and SSL encryption. We also use strong internal protocols, including password-protected systems and restricted access, to ensure your data remains secure and confidential.

12. How Long We Retain Your Information

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or to comply with legal, accounting, or reporting requirements. You may request deletion of your data at any time unless we are legally obligated to retain it.

13. Your Rights as a Data Subject

You have the right to:

  • Request access to your personal data
  • Request correction or deletion of your information
  • Object to processing of your data for direct marketing
  • Withdraw your consent at any time
  • Lodge a complaint with the Data Commissioner of Kenya

14. Third-Party Links

Our website may contain links to third-party websites, such as training platforms, partners, or affiliates. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

15. Children’s Privacy

Our services are not directed toward children under the age of 18. We do not knowingly collect or process any information from individuals under 18 without verified parental consent.

16. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date below and notify users where appropriate. Continued use of our website constitutes acceptance of any changes.

17. Contact Information

If you have questions, concerns, or requests regarding your privacy or this policy, please contact us:

Rise & Learn Global
13th Floor, Landmark Plaza, Argwings Kodhek Rd, Nairobi
Email: enquiries@riseandlearn.ke
Phone: +254 726 212769, +254 703 041609, +254 020 3673609
Website: www.riseandlearn.ke

Last Updated: July 4, 2025